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IMPORTANT BILLING INFORMATION
(Revised
October 2004)
Due Date:
All current bills are due by the due date listed on
the front of this bill. If bill is not paid by the
due date listed on the front of this bill an
automatic 10% late charge will be added to the past
due balance and the total balance becomes due and
payable. If a past due amount is shown on the bill,
the full amount due must be paid or service will be
disconnected without further notice. Additional
charges will apply for restoration of service and
any other costs incurred.
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Schedule
of fees:
(after due
date) |
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1st day:
past due amount plus current amount must be
paid in full.
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2nd day:
balance in full plus a $10.00 service charge
must be paid.
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Day of cut
off: balance in full plus a $20.00 service
charge must be paid. |
If Water Service Has Been Discontinued:
Service will be restored between 8:30 AM and 5:00
PM; Monday through Friday. Payments received after
4:30 PM will be restored the next business day.
Service Charge for Sewer Blockages:
In the event of blockage in customers’ sewer line,
the customer must first contact a plumber. If the
City is called to respond and finds a blockage in
customers’ sewer line, a service charge of $125.00
will be charged and is due and payable at time of
services.
Tampering of Water Meter:
Any unauthorized persons tampering with a water
meter; which is declared unlawful, will incur, in
addition to any deposits, a minimum fee of $100.00
(plus the cost of meter and related expenses, if
damaged). (Code 1976, 14-28)
Customer Service Hours:
8:30 AM to 5:00 PM
City of
Austell Water System
(770) 944-4300
After Hours Emergency Customer Service:
(770) 944-4331
Return Check Fee:
$25.00
Automatic Bank Draft:
Offered as an alternative way to pay your water
bill, customers may sign up for monthly automatic
bank drafts. An authorization form may be completed
at Austell City Hall.
FAILURE TO RECEIVE A BILL DOES NOT RELIEVE
OBLIGATION TO PAY
If you feel you have
received a bill in error or another legitimate
reason for not paying your bill, customer must
notify the City of Austell of their position in
person or in writing as soon as possible. |
